We stand behind our products 100%. If you are dissatisfied with your order for any reason, you can return your items within 30 days for a 100% refund. The original shipping charges and return shipping costs are not refundable, unless the items arrived damaged, or you received the wrong items. If you are exchanging an item, we will waive the shipping charges when we send the new item to you. Please call our customer care department at 914-248-5957 and reference your order number to arrange a return or exchange. OCAD products are non-refundable once they are installed.
We value your privacy. orienteeringunlimited.com will not divulge any of our customer’s information to anyone without your consent. For visitors who request (“opt in”) to be kept informed about our products and services, upcoming events, and special offers and promotions, orienteeringunlimited.com will only use your information for these general marketing purposes. Also, you can opt out of receiving this information at any time. Information will not be shared with unaffiliated third-parties without the express permission of the user, unless required by law.
Orienteering Unlimited is committed to providing 100% safe online purchases. All orders are placed through our secure servers, and we utilize advanced encryption technology, called SSL to guarantee the security of your information. We are so confident in our security that we guarantee you will pay nothing if you receive a fraudulent credit card charge from shopping at orienteeringunlimited.com. The Fair Credit Billing Act states that your credit card company can only hold you liable for up to $50 in unauthorized charges, and we will pay that in the unlikely event a fraudulent charge occurs due to your shopping at orienteeringunlimited.com.
Generally products are shipped within 1 to 2 days of receiving an order. Most of our orders are shipped to either locations in the United States or Canada. We can arrange to ship to most other countries upon request. If you are in a country other than the United States or Canada please send us an email and we can arrange for a shipment.
We use either The United States Postal Service or UPS for most shipments. Our website has calculators for shipping via these two carriers. Rates for shipping are calculated once the shipping address has been entered.